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Our goal is to deliver exceptional customer service and address all your questions promptly. Below are some of the frequently asked questions we receive.
If you don’t find the answer you’re looking for, feel free to reach out to our team at [insert phone number]. We’re here to help!
You can easily book a cleaning service online through our website or by calling us directly. Simply choose the service you need, pick a time that works for you, and we’ll take care of the rest!
Yes! We use eco-friendly and non-toxic cleaning products that are safe for you, your family, and the environment.
The duration of each cleaning service depends on the size of the space and the type of cleaning requested. For example, a standard deep clean typically takes a few hours, while an end-of-tenancy clean may take longer. We’ll provide an estimated time when you book.
It’s entirely up to you! Many of our clients choose to let us clean while they’re out, but you’re welcome to be present if you prefer. We respect your space and will always work efficiently and professionally
Your satisfaction is our top priority. If for any reason you’re not happy with the results, let us know within 24 hours, and we’ll come back to resolve the issue at no extra cost.
Yes! In addition to residential cleaning, we also offer office and commercial cleaning services. Whether you need a one-time deep clean or regular maintenance, we can create a plan that works for your business.
For most services, just ensure that personal items are stored away or out of the way. If there are areas you don’t want cleaned or specific instructions, let us know when you book, and we’ll take care of it.
Absolutely! We offer flexible recurring cleaning options to fit your schedule, whether it’s weekly, bi-weekly, or monthly.
No, you don’t need to provide anything! Our team comes fully equipped with all the necessary cleaning supplies and equipment to get the job done.
Our cleaning crews are professionally trained, and if you’re ever unhappy with any area we’ve cleaned, we’ll return the next day and reclean it.
We’ll give an immediate price quote so you can enjoy your time rather than worry about the mess.
At Fresh To Impress, we are fully bonded and insured, meaning you can have peace of mind when we enter your home.
We as a company are committed to using cleaning products that are environmentally responsible, sustainable, and safe for the Earth.
Our partners are the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
© 2025 Fresh To Impress LTD. All rights reserved. Each location individually owned and operated.
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Available at participating franchised locations only. Contact your local franchised office to determine what types of products and services are offered in your area.
