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Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.
If you do not see your answer below, please do not hesitate to contact our team by calling (888) 658-0659.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
It’s simple. Call the local office at (888) 658-0659 and speak with a representative from The Cleaning Authority. They will assist you in rescheduling your clean.
If your location is using the MyTCA app, you can use it to request an alternate day for your clean. To request to reschedule a clean on the app, click on the “Next Cleaning” banner found on the home page or select “Cleanings” on the bottom menu and select the arrow next to the clean date you wish to reschedule. From there, tap on the top right icon (3 vertical dots) and select “Reschedule Cleaning”. Please select at least two alternate days that work best and select “Confirm”. We will then reach out to you with your finalized clean date. To reschedule a clean on the app, you must put in the request at least 48 hours in advance of your next clean.
Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways and sidewalks must be cleared and accessible. Holidays may also necessitate a schedule change. Your understanding and cooperation in rescheduling is greatly appreciated.
Our cleaning crews are professionally trained, and if you’re ever unhappy with any area we’ve cleaned, we’ll return the next day and reclean it.
We’ll give an immediate price quote so you can enjoy your time rather than worry about the mess.
At The Cleaning Authority, we are fully bonded and insured, meaning you can have peace of mind when we enter your home.
We as a company are committed to using cleaning products that are environmentally responsible, sustainable, and safe for the Earth.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
© 2025 The Cleaning Authority Franchising SPE LLC. All rights reserved. Each location individually owned and operated.
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